Frank 'Jamie' Licitra Mobile: (678) 907-4654
1190 Cool Springs Drive NW jamie.licitra@gmail.com
Kennesaw, GA 30144
Summary
A technology professional with more than 12 years of
experience in the internet security industry, within both software development
and product management, allowing me to provide enhanced value and experience
from two key organizational perspectives.
Professional History
IBM Security
Solutions – Atlanta, GA
Mar/2010 -
Current
Product Manager, X-Force
Management of
overall efforts to strengthen the X-Force brand in the security marketplace
through strategic planning and support of tactical activities:
· Serving as the official internal and external evangelist for X-Force, speaking at industry events to maintain a proactive and visible presence in the marketplace.
· Specifying requirements for current and future technologies through ongoing visits with C-Level executives on our offerings and to identify their current needs.
· Developing and implementing a company-wide road map, through identified market requirements and review of current strengths, weaknesses, and opportunities; working across all development teams to execute.
· Teaming with the sales organization as needed for enhanced support to maintain and capture key customers; facilitating regular sales force training sessions to strengthen and update their understanding of the current technologies.
· Working with marketing communications to improve understanding around product positioning, key benefits, and targeted customer audiences.
IBM Internet Security Systems – Atlanta, GA Dec/2004 - Feb 2010
Advisory Software Engineer (X-Force Research & Development)
Software Engineering
o TCP/UDP deep packet analysis and algorithm design and development using C/C++ and various other languages to detect and block vulnerabilities in real-time (IPS).
o Research, design, and implementation of security content for flagship vulnerability assessment and intrusion detection/prevention products.
o Design and implementation of core components and feature upgrades/enhancements.
o Deployment of security content through IBM product delivery systems.
o Design and development of build systems used to produce security content deliverable packages.
o Design and maintenance of many in-house utilities to increase workflow and productivity.
o Research and implementation for resolution of software defects and customer enhancement/feature requests.
o Interface daily with customer support, product/project management, and other teams across the organization to ensure on-time delivery of month security content updates to customers.
Team Leadership
o General oversight and development leadership for engineering teams in both Atlanta and India (Bangalore and Hyderabad).
o Triage of work assignments based on priority; delegation and technical guidance to senior software engineers in Atlanta and India.
o Recruitment and screening of new engineers both in Atlanta and India.
o Reviews of individual performance and recommendations on improvement.
o Analysis and reporting of data to various groups (marketing, database teams, product/project management, etc).
o Conduct regular meetings with vendors (i.e. US Military, Microsoft, and various Fortune 500 customers) to facilitate information flow and communicate potential system vulnerabilities.
NDCHealth Corporation – Atlanta,
GA
Nov/2003 - Dec/2004
Lead Software
Engineer
Software Engineering
o Design, implementation, testing, and support of bug-fixes, patches, and enhancements for an existing near-real time transaction processing system; using Visual C# and ASP.NET.
o Design, implementation, testing, and support for new modules/features.
o Design of extensible real-time monitoring application to monitor transaction processing system.
o Design of several customizations and add-ons to solve the needs of larger customers.
o Design and support of monitoring, billing, and other reports using SQL Server Reporting Services.
o Design of several reports for billing customers, tracking errors, and tracking metrics.
Production Support
o Provided 24/7365 support of the transaction processing system and all related tools and utilities.
o Managed the BIG-IP load balancing system and provided support for servers related to assigned transaction processing system, including regular maintenance (hot-fixes, patches), backups, network issues, etc.
Customer Interaction
o Interfaced directly with customers on gathering requirements and integrating those requirements in our software through strict healthcare certification guidelines.
o Interfaced directly with customers to gather requirements and integrate software through strict healthcare certification process guidelines.
o Worked directly with customers on other various support and implementation issues.
Hewlett-Packard – Atlanta, GA May/2000 - Nov/2003
Software Design Engineer I
Software Design Engineer II
Software Engineering
o Design and development of a distributed Windows-based Internet Security product that “hardens” Windows systems using Visual C++ 6/7/8 and C#.
o Research on new security vulnerabilities and developing algorithm/code to detect identified vulnerabilities and design appropriate protections.
o Design, development and support of installations using Installshield and C++.
o Development of 4 installations utilizing Installshield; designed and developed a distributed installation program using C++ ATL/COM.
o Product user interface programming using a mixture of C++/COM and PHP that calls COM methods on the C++ backend.
o Development of functional requirements and design specifications
Implementation of documentation process improvements to design specs to provide QA and support teams with faster access to necessary information.
Administration/Change/Configuration Management
o Administration of the release management process
o Redesign and implementation of a new automated build/packaging process decreasing build time by 40% (using c# and asp.net).
o Administration of Visual SourceSafe / Rational ClearCase source code control systems and Visual Intercept / Rational ClearQuest Change/Configuration Management Systems for a department of 20 people split between the United States and India.
o Recommendation, implementation and maintenance of source code control and defect tracking systems, allowing the India team to work more independently.
o Development and implementation of imaging procedures for QA test machines, which reduced our entire QA life-cycle by approximately 20%.
o Domain/network/server administration, troubleshooting, setup, and support.
Alliance Wire and Cable, Doraville, GA Jan/1998 – May/2000 Network Administrator / Security Consultant
While working towards my bachelors degree I provided contract and consulting work for a start-up.
· Design and deployment of the start-up company's network.
· Network maintenance, security consulting, Intranet/Internet web development, and hardware/software consulting setup and maintenance.
· Development and documentation of applications to automate routine tasks, such as tracking inbound and outbound calls, backup and maintenance routines to increase productivity.
EDUCATION
Master of Science, Software Engineering 2004
Southern Polytechnic State University, Marietta, GA
Bachelor of Science, Computer Science 2000
Southern Polytechnic State University, Marietta, GA
REFERENCES
Available Upon Request